Front Desk Agent - Full Time Details

Front Desk Agent - Full Time

Courtyard by Marriott Grand Rapids Downtown - Grand Rapids, MI

Employment Type : Full-Time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position. Must be available for both 1st and 2nd shift hours including weekends. Starting Wage $16.00 an hour.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Coordinates front desk activities of hotel and resolves problems arising from guests’ complaints, reservation and room assignment activities and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

ESSENTIAL FUNCTIONS

• 
  Assigns duties and shifts to front desk associates and observes performances to ensure adherence to hotel policies and established operating procedures.

• Confers and cooperates with the other departments to ensure coordination of activities.
• Answers inquiries pertaining to hotel policies and services.
• Advises guests of available activities such as swimming, tennis, basketball and other sports.
• Receives and processes advance registration payments.
• Stocking and checking out guests in the Market.
• Greets, registers and assigns rooms to guests in a friendly manner.
• Issue room keys
• Provides room directions to guest(s).
• Transmits and receives telephone messages.
• Ensures shift checklist is complete.
• Keeps record of room availability and guests’ accounts.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Computes bill; collects payment, and makes change for guests.
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
• Posts charges such as room, food, liquor or telephone to ledger.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Arranges for special services for guests, upon request.
• Performs additional duties, as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or six to nine months related experience and/or training; or equivalent combination of education and experience.