Field Service Technician Details

Field Service Technician

Coesia - Minneapolis, MN

Employment Type : Full-Time

Group, Company and Organisation

Coesia is a global leader in advanced automated machinery and packaging materials, industrial process solutions, and precision gears that founded in 1923. We are a group comprised of 21 companies that service customers in over 30 countries, 85 production plants, and 137 operating units world-wide. Market sectors include the following: Aerospace, ceramics, consumer products, electronics, healthcare including pharmaceuticals, automotive, and more.

MGS, located in Maple Grove outside of Minneapolis, has been a global leader in the design and manufacture of state of the art packaging automation solutions with core competencies in a secondary packaging and product handling. Industries of focus are pharmaceutical, life sciences, food, personal care and industrial goods.

• Proficient to perform field service for state of the art packaging automation equipment with electrical and mechanical machine knowledge
• Travel throughout the US of up to 80% per year
• Start-up, repair and upgrading of machines in customer plants. Perform contracted or periodic maintenance of machines.
• Training of customer personnel to properly operate and maintain machines
• Attainment of a working knowledge of all assigned equipment in the field
• Dependable and able to work independently and unsupervised
• Salary plus overtime and expense

• 2 year college level technical training in mechanical and electrical technology or equivalent
• Services machines in customer plants and provides service information by telephone
• Technical “hands-on” experience and skills for packaging equipment
• Assists customer and Sales Department in ordering replacement parts and sees that they are ordered properly
• Communicates with support staff and engineers in the US, Sweden and France
• Keeps in contact with customers to maintain their confidence in equipment and service
• Trains customer personnel to properly operate and maintain equipment
• Creates and submits service reports, expense reports, daily time sheets, etc.
• Makes arrangements for travel requirements. Extensive travel required.
• Performs other duties as assigned by Service Manager or as circumstances require, such as:
• Helping train new service personnel
• Recommending equipment changes to engineering
• Representing sales, customer service and engineering departments in the field
• Assisting engineering with start-up operation and modification of experimental machines
• Reports customer accidents and any unsafe conditions to customer and internal management
• Good written and verbal communication skills
• Proficient skills in Microsoft Office and ability to learn other proprietary programs
• Performs international service duties as assigned