EHR Support Analyst (Health Information Technology) Details

EHR Support Analyst (Health Information Technology)

Southwest Montana Community Health Center - Butte, MT

Employment Type : Full-Time

Health Information Technology Site Specialist

FLSA non-exempt, full-time

Wage starting at $19.90/hour and up depending upon experience (no additional licensure) $24/hour and up will be paid for those who also possess clinical licensure (i.e., LPN, RN, etc.)

Candidate review begins 6/13/2022, position open until filled

Southwest Montana Community Health Center Core Competencies, Mission, and Vision

Integrity and Trust

Is widely trusted; is seen as a direct and truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves for personal gain.

Expectation:

Maintains confidentiality of others’ personal information; can be trusted to represent the SWMTCHC outside the organization; meets and complies with all medical, regulatory, and licensing standards; takes ownership of their own actions and is accountable for their own mistakes; follows through on what they say they will do.

Mission and Vision Integration

Adheres to the Mission and Vision of the SWMTCHC during both good and bad times; is dedicated to meeting the expectations and requirements of the SWMTCHC mission and vision; acts in line with the values of the mission.

Mission:

To inspire hope and empower wellness by providing access to comprehensive healthcare

Vision:

A stronger Montana through community and wellness

Expectation:

Articulates and sincerely demonstrates the mission consistently through examples such as: treats all people (patients/staff/other agencies, etc.) equally; exercises non-judgmental behavior; listens to others without making assumptions, uses eye contact and acknowledges others; makes decisions that are focused on the patient/staff. Demonstrates strong emotional intelligence attributes.

Team Relations

Understands and supports the team approach; is seen as team player and is cooperative; easily gains the trust and support of peers; encourages collaboration; can be candid with peers; fosters open dialogue; creates a feeling of belonging to the team.

Expectation:

Effectively able to communicate (can give and receive both positive and constructive feedback) with peer group and other staff to get the message across; knows appropriate team members to consult relative to the issue or situation; willingly shares knowledge and information with appropriate team members; actively seeks opportunities to help the team.

Position Summary

Under the general direction and supervision of the Chief Operations Officer (COO), this position is responsible for the administration, and management of the organization’s electronic health/medical record (EHR/EMR) systems and other internal technology applications, including training staff to use the EMR and other technology, providing technical support to staff, and health informatics. This position is suitable for an individual with a clinical or non-clinical background in addition to data and healthcare informatics and systems management experience.

Position Requirements

Education: Degree in Health Informatics, Computer Sciences, or related field is required; Associate or bachelor’s degree in nursing, or other medical related field is preferred; educational equivalent and/or training will be considered with 2-5 years of relevant experience in a related position

Experience: One-year prior experience in use of EMR and working with clinical staff to document patient care, providing support, guidance, and training in proper EMR usage; experience working with data analytics in a healthcare environment preferred; experience with Epic Clarity Data Tables, Crystal Reports, SAP Business Objects, and AZARA DRVS preferred

Job Duties and Responsibilities

EMR and Systems Support Specialist Duties:

• Provides basic level of IT support on all systems, i.e., password resets, account unlocks, email setup etc.
• Serves as liaison between IT and Clinical departments to assist in EMR design, development, and training
• Interface troubleshooting
• Part of the team that plans and implements ongoing training for established and new employees including, but not limited to, training on new EMR modules, programs, or projects; this includes determining the types of training required for each position as it relates to EMR
• Troubleshoots software problems encountered by clinical teams and other personnel and collaborates with IT on persistent issues
• Maintains an EMR workflow manual for SWMTCHC by working with representatives from related departments such as Operations Management, Billing, and Medical Records
• Determines which clinical functions are suitable for computer application and continually monitors and evaluates opportunities for additional technological enhancements
• Develops a plan to monitor and evaluate EMR users in order to determine the training needs of staff
• Attends meetings and conferences related to EMR and other systems
• Performs other duties as assigned

Communication:

• Asks for direction when unsure of job expectation
• Makes suggestions and addresses concerns in a constructive manner
• Utilizes appropriate channels of communication in problem-solving and conflict resolution
• Communicates effectively and courteously to all SWMTCHC staff

Organization & Time Management:

• Prioritizes workload and tasks in an efficient and functional manner
• Maintains a clean, orderly, and professional work area
• Seeks out appropriate uses of time during non-busy periods

Work Ethic:

• Takes responsibility for own actions and seeks to correct any mistakes
• Self-initiates and follows through on assignments in a timely manner

Team Contribution:

• Participates in and supports team meetings, activities, and/or problem solving
• Promotes positive teamwork and cohesiveness between all staff
• Provides constructive and creative recommendations for improvements in own area of responsibility or the clinics system as a whole
• Acts as a resource, communicating appropriate knowledge, skills, and conduct

Service Excellence:

• Maintains a high level of quality, accuracy, and neatness in work performed
• Remains calm and tactful during stressful situations, emergencies, and confrontations
• Prioritizes customer service and customer satisfaction
• Demonstrates an awareness of and commitment to the goals and mission of SWMTCHC

Professionalism:

• Maintains appropriate personal boundaries with clients
• Maintains confidentiality and HIPAA compliance
• Accepts supervision and criticism in a constructive manner
• Demonstrates an ability to adapt to change

Essential Functions, Roles, and Responsibilities

• Exhibits teamwork qualities with other employees
• Analyzes workflow to identify best practices for software use and creates documentation for standardizing workflow and training
• Writes and updates training materials and procedures
• Trains end-users in the use of health information technologies including EMR and other systems
• Analyzes ongoing training needs and provides refresher training where appropriate to help staff improve quality
• Answers user inquiries and resolves problems related to software operation
• Tests, debugs, documents, and implements new or upgraded applications or health information technology software
• Creates and runs reports to analyze quality indicators for internal and external compliance
• Provides feedback on data for quality improvement
• Coordinates, trains, and supports provider use of EMR (behavioral health, medical, and dental), including working with vendors to address and resolve problems
• Integrates and collaboratively works with other staff and areas of SWMTCHC’s operation
• Participates in meetings, including continuous quality improvement
• Complies with SWMTCHC’s policies and procedures
• Remains current with standards of primary health care practices
• Willing to travel to satellite sites for training and support services
• Regular, predictable, and dependable attendance
• Performs other duties as assigned

Required Knowledge, Skills and Abilities

• Skill in training end users on software
• Skill in the use of electronic medical records
• Skill in the use of network operating software and systems, including internal ticketing systems
• Skill in authoring and modifying health information technology queries and reports
• Skill in the use of Microsoft Operating System, Microsoft Office Suite, and other related products used in the day-to-day operations of clinic business
• Demonstrated ability to establish priorities and coordinate work activities
• Technically proficient computer skills and extensive knowledge of clinical systems, electronic health records, and primary health care practices
• Excellent oral and written communication skills
• Ability to organize and prioritize tasks
• Works with initiative, energy, and effectiveness in a fast-paced environment
• Produces work in a high quantity and quality
• Ability to work under pressure and meet deadlines
• Strong analytical, attention to detail, and problem-solving skills
• Ability to work within a team setting, as well as independently, with strong self-direction
• Knowledge of outpatient health operations
• Knowledge of policy development
• Ability to work outside normal clinic hours periodically, which may include weekends and evenings, based on the needs of the clinic

Supervision: This position has no supervisory responsibilities

Immediate Supervisor: COO; in their absence, designee

Physical Demands/Working Conditions:

General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible; requires short periods of moderate lifting, pushing or pulling objects up to twenty pounds. Work will require periods of sitting, standing, walking, bending or stooping. Clear diction and acute hearing are necessary for effective communication with the staff and public.

Work is normally conducted at the Butte clinic during business hours although, some positions may require occasional call work or variations to schedule or travel to other locations based on the needs of the clinic.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Full-time

Pay: From $19.90 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
We follow all CDC guidelines regarding COVID-19

Ability to commute/relocate:

• Butte, MT 59701: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to undergo a background check in accordance with regulations?
• What is your preferred wage?
• Successful candidates must be fully vaccinated against COVID-19 or have an approved exemption on file. Weekly testing or other measures may be required based on data metrics. Do you understand this requirement? (yes or no)
• Are you able to perform the essential functions of this position with or without an accommodation? (yes or no)
• Please briefly explain your experience with health informatics / health information systems and how your skills fit our role:

Education:

• Associate (Preferred)

Experience:

• EMR systems: 1 year (Preferred)
• Health information management: 1 year (Preferred)

License/Certification:

• LPN, RN, or similar (Preferred)

Work Location: One location