Dispatch Coordinator Details

Mr. Rooter of Seattle - Seattle, WA

Employment Type : Full-Time

Are you a dispatcher who wants to work for a thriving company where you can learn, be recognized, and be rewarded for your work? Do you want to work for a place you can call home, where your team is more of a family and where everyone is working toward a common goal? Is your goal to find a positive environment to spend your working hours and somewhere you can grow into a career? Are you looking for a job that allows you to be home at nights and most weekends? Do you like regular hours?

Come join our team for one of the largest plumbing companies in the world, Mr. Rooter Plumbing. Thanks to consistently strong demand for quality service, we are growing again. Mr. Rooter Plumbing serves Snohomish, King, Pierce, and Thurston Counties, and we are looking for a Dispatch Coordinator who is committed to professional development and looking towards building a career.

Here at Mr. Rooter Plumbing, we honestly believe in taking care of our customers. As our commercials say, “We want to be your plumber for life”. We continually do whatever it takes to make sure our customers are happy – and we know that if we take care of our employees, they will take care of our customers. We are looking for team members who strive to provide World Class Customer Service to our customers.

We are one of Washington State’s largest full-service plumbing companies, and we’ve been locally owned & operated since 1990. We are one of the largest – but continually growing and expanding. We keep on growing because we are always looking for good people, people who like us really care about our customer’s needs.

The ideal candidate for this position will having the following traits:

  • Positive attitude, self-motivated, energetic, and enjoy helping people.
  • Hard working with a good attitude and exemplary communication skills.
  • Driven to provide the highest level of customer service.
  • Effectively manage a variety of situations on a day to day basis.
  • Understand the importance of serving others and taking care of their needs.
  • Enjoy working as a team while being able to handle situations on your own as well.
The specific job responsibilities include, but are not limited to:
  • Answer service-related calls, booking service whenever possible.
  • Accurate data entry of service calls and related information.
  • Prioritize and assign service calls to technicians.
  • Dispatch and debrief technicians regarding each job and specific details.
  • Ensure a quality customer experience by relaying detailed and accurate information to technicians in field.
  • Scheduling unfinished or sold work order appointments for customers.
  • Coordination of scheduling with customers depending on load and availability.
  • Resolving customer concerns or issues with the highest standard of customer service.
  • Perform other duties as needed which may include cross-training in related positions.
We offer the benefits and compensation:
  • Stable, full time employment.
  • Competitive pay, depending on experience.
  • Medical, Dental, Vision, and Life insurance available and partially company paid.
  • Company 401K with variable match.
  • Paid Vacation and Holidays
While we obviously value experience in a dispatch-oriented field, we believe the perfect candidate will have – above all else – a positive attitude and a high aptitude for learning. We strive every day to be the best Plumbing Company around and to take care of our customers and our employees, and we hope you are the right person to help us grow!!! Thank you for taking the time to consider becoming a member of our team!!!

Notice

Mr. Rooter LLC is the franchisor of the Mr. Rooter® franchised system. Each Mr. Rooter® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Rooter LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Rooter LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

  • Acknowledgement

I acknowledge that each independent Mr. Rooter® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Rooter LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Rooter LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted on : 5 years ago