The leader in real-time TV ad data and analytics is currently seeking a Customer Success Associate who will help support our growing Customer Success team. We are seeking a talent who will share our obsession for data accuracy and wants to ensure our clients are successful; someone with an insatiable appetite for learning new things and accomplishing challenging goals in a fast-paced (and not always structured) environment. We are looking for someone that is highly motivated and knows how to get things done quickly and efficiently.
iSpot.tv is changing how brands, agencies and networks measure and assess the impact of TV advertising. iSpot connects TV advertising to actual business outcomes, empowering hundreds of the world’s top brands to plan, measure and optimize their TV campaigns and understand the influence they have on driving business growth. Backed by leading VCs, iSpot is growing fast and seeking top talent to fuel our growth
Responsibilities
As a key member of the customer success team, you will be responsible for a variety of business-critical work that includes, but not limited to:
- Partner with the enterprise account owner to professionally handle incoming client requests and ensuring that issues are resolve both promptly and thoroughly
- Collaborate across the organization, including Data Science, Custom Analytics, Product and Sales, as a client advocate to ensure resolution and delivery on requests
- Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquires
- Extract data insights from the iSpot platform and generate unique and compelling insights for clients
- Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV media attribution and optimization
- Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve customer inquiries and problems
- Partner with the enterprise account owner and core team to help monitor project planning and progress tracking of client implementations
- Support team requests for presentation and training documentation for client needs
- Coordinate client meetings and helping to arrange necessary travel
Requirements to be successful in this role
- 4+ years in a client support, sales support, media agency or relevant experience required and a bachelor’s degree
- Confidence in developing and presenting a point of view with internal teams and clients
- Experience planning, buying, and/or selling television/streaming/OTT media a plus
- Experience monitoring campaign activity in-flight
- Ability to travel for business as needed
- Experience using internal ticketing systems similar to Atlassian Suite; ie. Confluence, JIRA
- Experience using CRM tools, Salesforce preferred
- Strong experience using presentation tools such as PowerPoint and Excel
- Well-developed project management skills across various disciplines in a deadline driven environment
- Exceptional interpersonal communication skills and attention to detail
- Understanding of and a passion for emerging technologies
- Excellent time-management and organizational skills
- Demonstrate a history of creative thinking and autonomous work
- Identify and problem-solve program challenges and consult with senior management to offer solutions
This role will support Mountain Region and West Coast-based accounts, so needs to be located in MST or PST if remote.
iSpot.TV is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard for race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.