Customer Service Representative - University City
Employment Type : Full-Time
Enterprise Holdings is seeking a responsible, dedicated person to join our team as a Customer Assistance Representative. This position pays up to $16.00 / hour and is located our branch in University City at 15 S. 36th St, Philadelphia, PA 19104.
We offer: - Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
We are currently hiring for the following schedule, working up to 40 hours per week: - Monday 7:30am to 5:30pm
- Tuesday 7:30am to 5:30pm
- Thursday 7:30am to 5:30pm
- Friday 7:30am to 5:30pm
- Saturday 8:00am to 12:00pm
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.
Responsibilities:
We are hiring now for immediate openings. Responsibilities include: - Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications: -
Must be at least 18 years old - Must have a minimum of 6 months of customer service experience
- Must have a valid driver's license
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within a reasonable commute of no more than 30 minutes to the location listed above within 30 days of anticipated start date