Customer Service Representative Details

Customer Service Representative

Moore's Electrical & Mechanical - Warrenton, VA

Employment Type : Full-Time

Moore's Electrical & Mechanical is now seeking a Customer Service Representative for our NOVA office. Be a part of a growing team with an amazing culture, reputation, and benefits!

**Apply today and start the process with a confidential phone interview to explore your opportunities with Moore's!

Responsibilities:

• Receive service calls via phone, email, and customer websites
• Input and monitor work order progress with consistent updates to the customer
• Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls
• Follow up on emergency overnight and weekend calls
• Review completed work orders and submit to billing team

Qualifications:

• High school diploma or equivalent
• Exceptional leadership, customer service, and communication skills, both written and verbal
• Ability to prioritize and multi-task
• Ability to work individually with a teamwork mindset
• Excellent computer skills including Microsoft Office, email, and internet usage
• Call center experience a plus

Here at Moore's, we offer an industry leading benefits package that includes:

• Health, dental, and vision insurance with a Health Savings Account option
• Short and Long Term Disability Insurance
• Life Insurance
• Industry leading vacation policy
  • First week of vacation earned after 90 days of employment
  • Second week earned after first year of employment
  • Additional vacation earned after each 6 years of employment up to 5 weeks after 18 years of service
• Additional paid time off by working safely
• 401K Retirement Plan
  • Moore's matches $.50 on the dollar up to 6%
• Moore's is 100% employee owned Become an owner with our ESOP plan
  • Our Employee Stock Ownership plan is based on annual profits
  • 15% of the profits are used to purchase your stocks in Moore's
  • 10% of the profits are given as a Profit Sharing Bonus paid out before Christmas annually

Drug screen and background checks will be performed.

Moore's is an equal opportunity employer.

For more information on Moore's Electrical & Mechanical, make sure to visit our website at https://www.mooreselectric.com/