Employment Type : Full-Time
Who we are looking for A Customer Service Representative with the desire to help, support and provide resolutions to our customers; making well-informed decisions and working in a fast paced customer focused team.
Sport and betting knowledge is not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential to succeed in your bet365 career. There is an abundance of support to develop you as a Representative, as we believe that staff development is key to your success.
Due to the busy sporting calendar all year round, this position is offered on a full time basis requiring a flexible approach to working hours between 07:00 and 23:00, working any five out of seven days per week, including evenings and federal holidays.
In return, our current benefits package includes:
Preferred skills and experience Excellent listening skills. Outstanding communicator. Passion for delivering exceptional customer service. Willingness to learn. Attention to detail. Ability to multi-task. Effective problem solver. Competent computer, literacy and numeracy skills. Adaptability.
Main Responsibilities Assisting our American customer base with their queries. Providing a first-time resolution to customer queries. Using internal tools to assist and take ownership of customer queries. Looking to resolve customer complaints. Liaising with internal departments. Escalating queries where necessary. Investigating issues thoroughly. Promoting responsible gaming. Promoting awareness of policies, procedures and licensing requirements.
Want to become part of the team? The benefits of working with us Bonus Schemes Recognition for your performance and hard work. Employee Assistance Programme Supporting the wellbeing of you and your family. Health Insurance Reassurance for your health and wellbeing. Income Protection Your income is protected, just in case. Life Assurance Peace of mind for your family in any eventuality. Life Events and Long Service To celebrate your big occasions, dedication and hard work. Retirement Plan Helping you prepare for later life.