Customer Service Representative Details

Customer Service Representative

WorkSmart - Durham, NC

Employment Type : Full-Time

Description

The Intake Specialist will:

• Collect and translate client requests via telephone and email into standardized formats for dispatch to team members,
• Communicate schedules via telephone and email with customers and vendors,
• Document work performed in WorkSmart's ticketing and documentation systems.

• Demonstrates impeccable customer service and communication skills (written and verbal)
  
• Ability to multi-task and prioritize work
• Basic knowledge and understanding of IT and Service industry

This is a full-time salaried position with excellent benefits.

• Health, Dental, and Vision insurance
• Short- and Long-term disability, plus basic life, at no cost to you
• 401(k) with corporate match
• Annual bonus program
• Options for up to two days per week remote
• Wellness reimbursement
• Up to 4 paid days per year for volunteer activities

WorkSmart offers a strong, positive corporate culture that focuses on our three Core Values:

• Do the Right Thing
• Personal Connections
• Hunger for Growth

Do the Right Thing

For our clients, this means making sure any technology and product suggestions we offer are based on need and fit. We are not trying to upsell if there is no added value. For employees, this means ensuring a fair and equitable work experience.

Personal Connections

We put a focus on forming personal relationships. Outside the company, this helps us to better understand a client's unique set of needs. Inside the company, this helps us to remember that employees have more going on than just their work, and we strive to achieve work-life balance. This value also pushes us to communicate openly, resulting in people at all levels being very approachable.

Hunger for Growth

This manifests itself in different ways, ranging from our desire to expand our skillsets (regardless of role) to learning our full line of products so we can make the most informed suggestions to clients. We view this as a hunger for improvement, natural curiosity, or a desire for continued growth and learning.