Customer Service Representative Details

Customer Service Representative

Best Friends Pet Care Inc - Boxford, MA

Employment Type : Full-Time

MA locations: $500 sign-on bonus after completion of 90 days employment!

Our well-established, busy, fun pet resort wants to hire additional staff to join our team. We are currently seeking bright, energetic, individuals who work hard, pay close attention to detail and have a love of pets. Boxford, MA currently has PART-TIME Customer Service Representatives roles available.

We ask that you are available to work both weekends and holidays.

One year of professional animal experience is required.

Skills Required

• Possess a love of animals
• Displays a professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checking in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Can work both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communication with management and other team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience