Customer Care Representative Details

Customer Care Representative

Abatix Corp - San Diego, CA

Employment Type : Full-Time

The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email and helps them find anything they need. The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers.

Job Description

• Assist customers in person, over the phone and via email
• Provide pricing and product information, process orders and provide delivery information
• Source and process special orders and direct shipments
• Stay current on product knowledge
• Resolve discrepancies regarding shipments, receipts or other transactions
• Recommend process improvements and new customer opportunities to supervisors
• Perform vendor relations and negotiations as needed

Job Requirements

• Available to work 7am-4pm Monday through Friday
• 2+ years of customer service experience
• Excellent verbal and written English language skills
• Computer literacy and ability to use spreadsheets and software with minimal supervision
• Strong customer service mindset
• High level of professionalism
• Ability to multitask in a fast-paced environment
• Motivation, dependability, punctuality and organization skills
• High school degree or GED certificate required

Benefits of the Abatix Family

• You start earning PTO on Day 1 because we believe in your work/life balance
• We offer you choices in healthcare plans
• We are an ESOP which means if we make money - you make money!
• We match contributions to your 401(k) plan because we believe in your financial future
• We give you additional Life Insurance at no cost to you
• We offer STD, LTD and additional insurances so you can make sure your family is secure
• We offer flexible spending accounts for medical and child care expenses

Abatix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental Pay:

• Bonus pay

Work Location: One location