CSR - Customer Service Representative Details

CSR - Customer Service Representative

Ai Insurance Services - Houston, TX

Employment Type : Full-Time

Looking for a high energy Customer Services Representative!

Very motivated problem solver to join our team! AI Insurance Services is looking to fill a Customer Services Rep position! Position will help us to maximize positive customer experience by responding to their inquiries in a timely manner, proactively reaching out to maintain good their relations with the Insurance agents, and helping promote the agencies outreach to the community.

Duties include, but are not limited to:

* Answering busy phones, responding to emails, various customer service tasks

* Keep records of customer interactions and transactions

* Process payments and explain billing

* Document follow-up and organizing office files & paperwork

* Customer retention calls

* Set appointments and manage office schedules

* Review current policies and identify specific products and solutions for each individual customer
* Solicit, sell and negotiate new business policies from existing and new clients

Job Types: Full-time, Part-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• Disability insurance
• Employee discount
• Life insurance
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Typical start time:

• 9AM

Typical end time:

• 5PM

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process