Concierge / Customer Service Reception Details

Concierge / Customer Service Reception

The Wentworth at Willow Creek - Sandy, UT

Employment Type : Full-Time

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The Wentworth of Willow Creek is a state-of-the-art assisted living and memory care provider located in Sandy, UT. Our senior living communityh offers the perfect mix of personal care and hospitality tailored to meet the individual needs of residents. At The Wentworth of Willow Creek, we believe in giving residents control over their lives and encouraging independence and socialization all while providing exceptional care. You'll love how our friendly and relaxed atmosphere makes it easy to meet new friends and fill your day with a number of fun and engaging activities.
The Perfect Mix of Care and Hospitality
Our range of services extends from more independent living to traditional assisted living care such as bathing, dressing, and medication management, as well as a specialized memory care program attending to the needs of those living with Alzheimer’s or other memory impairment. Residents live in a safe and attentive atmosphere complete with a 24-hour personal call system and around-the-clock staffing. You can take comfort in knowing help is always available at The Wentworth at Willow Creek!Overview:Monday-Friday
Hiring Immediately - Full & Part Time Customer Service / Concierge / Receptionist
As the first point of contact at the community for our customers through telephone or in-person interactions, the Concierge provides exemplary customer service in a friendly and professional manner.

Check out our perks!

• Easily Access Your Schedule: View your schedule, pick-up shifts & request time off anytime, anywhere from the OnShift mobile app.
• Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.
• Provide Feedback: Answer short community surveys and provide feedback about your day – all from your mobile phone.
• Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee.

• Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
• Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.
• Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
• Promote and encourage residents to participate in activities.
• Follow and communicate company policies and procedures.

• Compassion for and desire to work with seniors!
• Ability to communicate effectively with residents, families, staff, vendors, and the general public.
• Strong organizational and follow-up skills, and the ability to manage multiple priorities.
• Knowledge of word processing, spreadsheets, and email functions.
• Must be able to pass a criminal background and drug screens.