Call Center Representative (1st party collections) Details

Call Center Representative (1st party collections)

Virtuoso Sourcing Group - Tempe, AZ

Employment Type : Full-Time

Tired of working in retail, restaurants, hotels, warehouse, or delivery-TRY A NEW CAREER IN CALL CENTERS (currently able to work from home)

• No experience necessary, we will train the right person.
• Location: Tempe, AZ.(work from home temporarily due to covid-19)
• Pay: $12 base pay PLUS bonus (opportunity to earn $13 per hour PLUS bonus)
• Schedule: 11am-8pm Mon-Thu; 8am-5pm Fri (NO WEEKENDS)

Responsibilities:

Help customers with past due accounts.

• Answer incoming calls and make outbound calls
• Negotiate arrangement with customers to bring their accounts current.
• Maintain customer confidentiality
• Provide immediate customer resolution
• Work diligently and consistently through an 8 hour day
• Use computers, automated systems, and a variety of software
• Successfully complete training and retain information that is taught
• Maintain call quality and compliance
• Follow guidelines regarding goals, attendance, policies and procedures

Qualifications:

• Must be able to pass and maintain a background check
• PC proficiency
• Ability to work 40 hours per week
• Must be customer service oriented
• Legally eligible to work in the United States
• Dependability with attendance and ability to meet deadlines
• Must be coachable
• Able to adapt to different situations while maintaining composure
• High level of integrity and accountability
• Able to multi-task while having a conversation

Benefits:

• Opportunity for Bonus
• Medical, Dental, Vision coverage
• 401 K
• Opportunity to transfer departments
• Opportunity to for advancement
• Referral bonuses

Job Type: Full-time