Call Center Representative (1st party collections) Details

Virtuoso Sourcing Group - Tempe, AZ

Employment Type : Full-Time

Tired of working in retail, restaurants, hotels, warehouse, or delivery-TRY A NEW CAREER IN CALL CENTERS (currently able to work from home)

  • No experience necessary, we will train the right person.
  • Location: Tempe, AZ.(work from home temporarily due to covid-19)
  • Pay: $12 base pay PLUS bonus (opportunity to earn $13 per hour PLUS bonus)
  • Schedule: 11am-8pm Mon-Thu; 8am-5pm Fri (NO WEEKENDS)


Responsibilities:

Help customers with past due accounts.

  • Answer incoming calls and make outbound calls
  • Negotiate arrangement with customers to bring their accounts current.
  • Maintain customer confidentiality
  • Provide immediate customer resolution
  • Work diligently and consistently through an 8 hour day
  • Use computers, automated systems, and a variety of software
  • Successfully complete training and retain information that is taught
  • Maintain call quality and compliance
  • Follow guidelines regarding goals, attendance, policies and procedures


Qualifications:

  • Must be able to pass and maintain a background check
  • PC proficiency
  • Ability to work 40 hours per week
  • Must be customer service oriented
  • Legally eligible to work in the United States
  • Dependability with attendance and ability to meet deadlines
  • Must be coachable
  • Able to adapt to different situations while maintaining composure
  • High level of integrity and accountability
  • Able to multi-task while having a conversation


Benefits:

  • Opportunity for Bonus
  • Medical, Dental, Vision coverage
  • 401 K
  • Opportunity to transfer departments
  • Opportunity to for advancement
  • Referral bonuses

Job Type: Full-time

Posted on : 3 years ago