Call Center Manager - Remote Position Details

Call Center Manager - Remote Position

Truvani - Miami, FL

Employment Type : Full-Time

WHO WE ARE & WHAT WE DO

Truvani is a health and wellness brand that has one clear mission: create products people use in their daily lives with CLEAN ingredients.

Many companies claim it. We actually mean it.

Our co-founder Vani Hari, better known as The Food Babe, started out as an activist who wanted to hold big companies accountable for what they put into their products. And she made tremendous progress with the help of her online following dubbed "The Food Babe Army."

But after years of fighting, she realized that the only way to make a truly lasting change in the food system is to compete with these big companies head-to-head.

So, she launched Truvani. We are a fast paced, high-growth health and wellness company that is looking to work with talented, ambitious people who want to create the best health and wellness products.

ABOUT THE POSITION

Truvani is looking for a skilled Call Center Manager with sales experience. Our Call Center Manager will take the lead on scaling a system and team for outbound sales calls. Our team calls past customers and will have between 10-15 reps at the time this position is filled. Our goal is to have 30-50 reps by the end of 2021.

Our Call Center Manager should have exceptional leadership, communication, interpersonal, and sales skills, as well as comprehensive knowledge of our products and our mission.

OUR IDEAL CANDIDATE

• Experienced in leading an outbound sales team.
• Strong coaching and leadership skills with a profound ability to motivate employees.
• Exceptional communication, interpersonal, and sales skills.
• Goal-oriented and results-driven. Lives by the numbers!
• Possess an understanding of the Truvani mission, our products, and the issues representatives and our customers are facing.
• Experienced with Five9 and Shopify a plus.

YOUR RESPONSIBILITIES INCLUDE

• Maximizing our systems for outbound sales calls that get results. This includes researching customer base to find the best leads and creating offers that will entice them to buy.
• Coaching and leading call center team for outbound sales calls.
• Working with our hiring and training team to identify and train quality reps.
• Writing scripts and tracking the results for outbound sales calls.
• Providing leadership and vision to your team; developing objectives for day-to-day activities, long-term goals, and representative expectations.
• Identifying and communicating areas of needed training and/or policy changes to help your team better serve our customers.
• Scheduling and leading team meetings to troubleshoot ways to improve processes and performance.
• Promoting a positive customer service culture to meet and exceed the needs of customers.
• Create and implement a commission structure for our Call Center Representatives

THE NITTY GRITTY

• Full time market-based compensation based on experience
• Health benefits offered after 60 days
• Paid time off and paid holidays
• Position is available immediately and will remain open until filled
• This is a permanent position with an opportunity to grow within the company (so we would like to hire someone that is awesome and is excited about being a part of our team).