Bilingual Customer Experience Specialist-Victory Automotive Group Corporate Office Details

Bilingual Customer Experience Specialist-Victory Automotive Group Corporate Office

Victory Automotive Group - Canton, MI

Employment Type : Full-Time

JOB DESCRIPTIONVICTORY AUTOMOTIVE GROUP CORPORATE OFFICE (CANTON, MICHIGAN)

Bilingual representatives needed to join our team!

Victory Automotive Group is seeking motivated individuals who love assisting customers via phone, email, and text, in a professional and exciting office environment.

Are you ready to build your customer service skill set while developing your working knowledge of the automotive dealership world? Do you have excellent communication skills and a drive to help customers? Then we encourage you to apply!

As a part of the Victory Automotive Group family with over 40 dealerships across the United States, there is no shortage in opportunities to grow and advance. Come and learn while you earn with ongoing training and mentoring to enhance your current knowledge base.


This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. RESPONSIBILITIES

• Answer incoming phone calls generated from dealer websites and other sources provided
• Able to manage both inbound and outbound calls
• Assist customers with a pleasant appointment setting experience by determining appropriate scheduling needs for their vehicle
• Work to provide the highest level of customer service possible, treating our customers as family
• Proactively provide feedback to our internal team that helps improve our services and create a better customer experience
• Assist with basic questions regarding various aspects of sales and service
• Maintain accurate and updated notes in the CRM
• Maintain productivity standards as set by departmental needs
• Willingness to assist in all areas of the business, including sales, service and other requests as needed
• Hold and maintain yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

• A mandatory Covid-19 vaccination policy is in place at Victory Automotive Group. If offered the position, proof of vaccination will be required.
• Bilingual preferred
• High school diploma or GED preferred; some post high school education or training a plus
• Working knowledge of the automotive industry preferred
• Excellent decision making and problem solving skills
• Organizational and time management skills, as well as a strong attention to detail
• Professional and dependable
• Enjoy proving meaningful connections with customers via phone and email
• Works well both as a team and individually
• Ability to relate, emphasize, and build rapport with customers
• Must be adaptable and flexible within a continuously changing environment
• Ability to pass pre-employment background check and drug screening
• Excellent telephone, writing and typing skills required
• Working knowledge of Microsoft Office suite – Specifically Excel
• Customer Service and/or Call Center experience required

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non Smoking Workplace
• Drug Free Workplace
• Direct Deposit
• Opportunity to Advance
• 401(k) with Company Match