Automotive Customer Service Representative Details

Automotive Customer Service Representative

Meineke Car Care - Rock Hill, SC

Employment Type : Full-Time

Meineke is constantly looking for driven and talented professionals to join our team. In over 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally owned shop. Each Meineke Car Care Center location is run and staffed by people like you - professionals who enjoy what they do. We currently have a need for Customer Service Representatives in the Charlotte, N.C. & Rock Hill S.C. areas. Competitive wages & benefits, as well as a performance incentive plan.

As a Customer Service Representative, your duties will include:

• Welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders prior to any repairs or servicing is done.
• Proactively communicate with customers throughout their visits to the center and keeping them informed, as issues with their vehicle arise.
• Receiving payment, communicating Meineke financing options for service provided.
• Following up on any customer issues or complaints; ensuring they are resolved.
• Managing daily customer callback process to ensure appointments are set.

Benefits:

• Health insurance
• Paid time off
• Holiday Pay
• 401K

Qualifications / Skills

1+ years of experience with Point of Sales (POS) system as a cashier or in customer service.

Experience working with point-of-sale software or Windows software.

Excellent people and phone skills. High School diploma or G.E.D.