Just Play is seeking a full-time assistant manager for our facility in Charlotte, North Carolina. We are looking for a responsible, positive, and friendly individual with excellent communication skills and team leadership experience to lead in a fast-paced, high volume environment.
Assistant Manager Overview: To provide excellent customer service while meeting and exceeding all company standards based on the mission, vision and values of Just Play with all duties resulting in a Safe, Fun and Clean environment.
Mission: To help people of all ages discover health and happiness in an exciting, safe and innovative environment.
Vision: It is our goal to be the preferred family entertainment center in our region, achieving the largest market share by providing:
- A happy and clean environment for all ages.
- Safety as a priority for all participants.
- Excellence in service.
- State-of-the-art equipment and facility.
- A positive experience for all participants, observers and employees.
- Exceptional value.
- Individual products, group events and other activities that exceed customer expectations.
Values:
- Safety
- Trust
- Respect
- Accountability
- Honesty
- Health and wellness
- Positive environment
- Employee satisfaction
- Community commitment
Assistant Manager duties include, but are not limited to supporting the park manager in the following:
- Hire, motivate and train 10+ Team Members.
- Understand, follow, improve and enforce all safety guidelines.
- Serve all guests and Team Members in a positive way per Just Play standards, bring all complaints or concerns to a resolution that is best for all.
- Ensure all daily, weekly, monthly and annual maintenance is completed.
- Lead team in maintaining a clean facility by understanding, delegating and inspecting all cleaning tasks.
- Supervise staff time, attendance and productive to meet customer demand and business needs.
- Create and communicate a weekly employee schedule.
- Manage cash in a secure, thorough and accurate manner.
- Track and manage inventory.
Qualifications for the Assistant Manager in order to ensure effectiveness in each job function include:
- Must be 18 years or older.
- Friendly personality and a positive attitude.
- Love of people of all ages, particularly children.
- Ability to properly handle customer concerns.
- Ability to remain calm and think fast in a very hectic environment.
- Ability to follow procedures and directions, while working independently.
- Comfortable enforcing Just Play policies and safety requirements.
- Team player and strong work ethic.
- Punctuality is a must.
- Must have a flexible schedule.
- Must provide excellent customer service and a professional appearance.
- Must be able to communicate and interact well with customers and coworkers.
- Ability to work in a standing position for long periods of time.
- Ability to project a loud clear voice.
- Ability to handle money.
- Ability to manage large groups.
- Ability to be cross trained.
- Responsible and self-motivated.
- Professional, happy and engaged appearance.
Education and/or Experience:
Bachelor’s Degree in a related field or equivalent job-related experience.
Job Types: Full-time
We offer:
- Competitive benefits package.
- Opportunity for advancement in rapidly growing company.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Supervising Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Language:
License/Certification:
- ServSafe Certification (Preferred)
Work Location: One location