Assistant Manager-Client Service Details

Assistant Manager-Client Service

Principal Financial Group - Des Moines, IA

Employment Type : Full-Time

Responsibilities

As an Assistant Manager on our Defined Benefit Operations and Quality team, you'll lead and mentor a team of Retirement Benefit Analysts to ensure high quality, efficiency, and timely service, meeting customer expectations. You'll play a key role to acquire, service, grow and retain profitable business through effective talent management, process improvement, workflow, metrics, and business literacy!

Here are a few examples of the types of things you'll do:

• Manage a team in a manner that ensures high quality service and foster a culture that supports multiple product lines and meets business goals.
• Direct and prioritize to support workflow and processes and balance work assignments for team members.
• Lead and develop team members, including hiring, training, talent management, compensation administration, rewards and recognition, performance management, coaching and mentoring. Take appropriate and timely disciplinary action.
• Identify and analyze escalated problems and provide guidance to team members for resolution. Act as a liaison with internal and external customers and negotiate solutions when necessary.
• Establish and maintain effective working relationships with internal partners in order to identify and understand customer and business unit needs and objectives.

• Bachelor's degree or equivalent experience required
• 4+ years related experience required.
• While formal leadership experience is preferred, will consider informal leadership experience.
• Excellent analytical, problem solving, and verbal and written communication skills.
• Strong interpersonal, organizational/ leadership, and negotiation skills.
• Excellent understanding of retirement business and customer service requirements.
• Overnight travel may be required.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers and https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.