Assistant Call Center Supervisor
Employment Type : Full-Time
Job Description:
Essential Job Functions
- Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites.
- Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s).
- Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
- Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
- Monitors processes and resolves participant issues; escalates as appropriate.
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, information technology, computer science or related field preferred
- Three or more years of business process outsourcing, consulting or systems implementation experience
- Experience working with business processes
- Experience working with information technology applications and infrastructure
Other Qualifications
- Organizational and time management skills
- Communication, presentation and facilitation skills
- Ability to conceptualize, develop and apply business and management consulting applications and services
- Ability to assess clients' business and identify improvement opportunities
- Willingness to travel
Work Environment