Animal Admissions Associate Details

Animal Admissions Associate

HUMANE SOCIETY OF BROWARD COUNTY - Fort Lauderdale, FL

Employment Type : Full-Time

Processes the intake of animals into the organization using the shelter electronic management system. Educates and offers Surrender Prevention resources to the public. Answers incoming calls from the public relating to the surrendering of an animal. Processes the check-in and check-out information of animals requiring clinical services. Assists with animal pick up and drop off from foster families.

Weekends and Evenings Required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides a courteous and friendly manner towards customers, co-workers and volunteers.
• Provides accurate information in a clear and concise manner in accordance with HSBC policies.
• Greets and directs patrons, answers questions and answers phones regarding the surrendering of an animal in accordance with HSBC policies.
• Provides callers and patrons with additional resources and alternatives available using a non-judgmental and compassionate approach in an effort to decrease the amount of animals being surrendered.
• Processes cash, check and credit card payments and/or donations.
• Processes the intake of an animal in accordance with HSBC policies.
• Enters all intake information into the shelter management system in accordance with HSBC policies on a daily basis.
• Educates patrons about responsible pet ownership and care in accordance with HSBC policies on a daily basis.
• Places newly surrendered animals in temporary receiving area.
• Makes customer appointments for animal surrender in accordance to HSBC policies.
• Records all incoming calls on Animal Admissions log in accordance to HSBC policies on a daily basis.
• Conducts follow-up calls to no-shows in order to evaluate why the patron didn’t keep their appointment and to possibly reschedule intake on a daily and as needed basis.
• Assists Foster/Ambassador Coordinator with drop off /send home of animals in accordance with HSBC polices on a daily basis.
• Assists Spay/Neuter department with processing and sending home surgery animals in accordance with HSBC policies on a daily and as needed basis.
• Assists clinic with processing heartworm treatment patients as well as any outpatient services in accordance with HSBC policies on a daily and as needed basis.
• Corresponds with county shelter in regards to stray animals.
• Maintains a neat and clean working environment within the Animal Admissions area.
• Maintains current policies, promotions, shelter services, shelter programs and adoption efforts.
• Encourages solicitations from patrons in accordance to HSBC policies on a daily and as needed basis.
• Promotes partnership with Purina and VCA.
• Adheres to HSBC’s disease management and safety precautions on an ongoing basis.

SUPERVISORY RESPONSIBILITIES

• None; however, may lead, train, or participate in work team assignments.

NON-ESSENTIAL DUTIES

• Performs any other duties assigned by supervisor in accordance to HSBC policies as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABILITIES:

• Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals.
• Ability to perform basic mathematical functions.
• Ability to perform basic clerical and bookkeeping skills.
• Ability to keep accurate and detailed records.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to process complex verbal and written instructions and translate them into a series of logical problem solving steps.
• Ability to communicate effectively verbally and in writing.
• Ability to fluently speak, write and understand English.
• Ability to write legible on HSBC forms, reports and documents.
• Ability to operate a desktop PC and related peripheral computer equipment.
• Ability to perform cash handling and credit card functions.
• Ability to answer all questions effectively and in a pleasant manner.
• Ability to communicate effectively with the public and to a variety of audiences.
• Ability to interact productively with individuals at all levels within the organization.
• Ability to adhere to disease management and safety protocols.
• Ability to establish and maintain effective working relationships with co-workers and volunteers of diverse background and cultures regardless of race, religion, sex, sexual orientation, disability or political affiliation.
• Ability to work in a team oriented and frequently changing environment.
• Ability to work under stress during crisis or disaster situations.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Ability to provide and support HSBC’s mission.
• Ability to communicate using a non-judgmental and compassionate approach.
• Ability to maintain emotional control in a stressful environment

PHYSICAL DEMANDS

• While performing the duties of this Job, the employee is regularly required to walk and stand for long periods of time.
• While performing the duties of this Job, the employee is regularly required to answer phones for long periods of time.
• While performing the duties of this Job, the employee must be able to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear for extended period of times.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must be able to place and retrieve information in and from the shelter management system.
• The employee must be able to utilize phone system, copier, scanner, desktop PC and related peripheral computer equipment.
• Specific vision abilities required by this Job include close vision and the ability to adjust focus.
• While performing the duties of this Job, the employee will be required to handle, restrain, lift and have contact with domesticated animals.
• While performing the duties of this Job, the employee must be able to bend and use legs, arm and back muscles without discomfort.
• While performing the duties of this Job, the employee is regularly exposed to and comes in close contact with domestic animals; therefore, the employee cannot be allergic to these animals.
• The employee is required to adhere to company personal appearance policy and wear supplied uniform shirts/jackets when required.
• The employee may be required to work extended hours during a company-defined crisis or disaster situation.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly exposed to domesticated animals and susceptibleto being bitten or scratched.
• Clerical aspects of job are performed in office setting; however, at the main facility the employee may also work in kennels, cat areas, examination, training areas, and throughout the shelter and will have some exposure to wet or humid conditions (non-weather) while in the kennel areas.
• Job will occasionally require work to be performed outdoors.
• While performing the duties of this Job, work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, zoonotic

diseases and cleaning agents.

• While performing the duties of this Job, the employee frequently positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.).
• Job may occasionally require work to be performed offsite for special events.
• The noise level in the work environment varies from low to moderate levels.
• While performing the duties of this job, the employee is exposed to high levels of emotion, and stress from the public and must be able to remain professional at all times

EDUCATION, EXPERIENCE, and TRAINING

• High school diploma or general education degree (GED) required.
• One year of full-time customer service, clerical, or closely related work; or any equivalent combination of training and experience required.
• Knowledge and understanding of animal breeds and temperaments is preferred.
• Experience in conducting a basic physical examination for animals is preferred.
• Experience as Vet Tech preferred.
• Knowledge of proper phone etiquette.
• Knowledge of customer service principles and practices.
• Knowledge of administrative and clerical procedures.
• Experience with cash handling and credit card processing required.
• Must be computer literate and experience with Windows based software, MS Office products and Chameleon/CMS©or an equivalent integrated shelter software case management system.

Starting Salary: $11.00