Administrative Assistant Details

Administrative Assistant

Servpro of Big Bear - Palm Desert, CA

Employment Type : Full-Time

Searching for Local Candidate

Primary Role: Perform all office administrative tasks related to customer calls,
job management and tracking, scheduling of jobs and customer satisfaction
activities. Perform basic accounting duties relating to accounts receivable,
accounts payable, payroll, and banking. Perform general office duties such as
drafting correspondence, filing and creating reports.

Results Expected: All administrative work is processed and documented
accurately and timely. Customers, COIs (Center of Influence), Production Team,
Marketing Reps/ Estimators and the Office Manager/Owner are communicated to
in a timely and accurate manner. Customer satisfaction is maintained at a high
level. Processing of accounts payable and receivables are current. All files and
reports are maintained and provided as required. All administrative tasks are
completed as assigned.

A1. Key Responsibilities: Phones/Scheduling
1. Answer Phones, provide customer service, and maintain log of all calls:
Respond to customers in a courteous and professional manner at all times.
Answer questions utilizing the EZ Reference Flipchart, provide information
and as required, direct calls to the appropriate person for assistance and
track all calls.
2. Schedule coordination: Ensure work is scheduled and crews are utilized
efficiently, resulting in balanced job scheduling.
3. Manage Work-in-Progress (WIP) Board: Ensure staff is updated on daily
schedules and job status, resulting in informed crews.
A2. Key Responsibilities: Job File Management
1. Complete FNOL documentation: Verify all customers, COIs, source, and
loss data are entered into SERVPRO Office Automation (SOA), ensuring
accurate and complete SOA databases.
2. Prepare job paperwork for Crew/Estimator: Verify all appropriate forms are
sent to loss site.
3. Enter estimates: Convert Estimator’s scope into electronic estimate.

Job Type: Full-time

Pay: $26,000.00 - $31,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 5 years (Preferred)

Work Location:

• One location

Typical start time:

• 8AM

Typical end time:

• 5PM

Administrative Duties:

• Scheduling
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments
• Billing

This Job Is Ideal for Someone Who Is:

• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• www.servpropalmdesert.com

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place